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    • Home
    • Getting Started
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    • General Setup
      • Managing Companies
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        • Roles
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        • Restricted Access
        • Multiple Users per Email
      • Reminders
        • Frequently Asked Questions
          • Why am I receiving this email?
          • Why is my leave expiring?
          • Who do I contact about my leave expiry?
      • Frequently Asked Questions
        • Why can’t I add a company?
        • Is there a quicker way to find employees on SimplePay?
        • Can I transfer a company to a different profile?
    • Account Dashboard
    • Payroll Setup
      • Company Setup
        • Split Pay for Custom Leave Types into Separate Accounts
        • Payslip Settings
        • Employer Details
        • Employer Filing Details
        • GIRO Settings
        • Pay Frequencies
        • Beneficiaries
        • Pay Points
        • Job Grades
        • Custom Items
        • Formulas
        • Templates
      • Employee Setup
        • Add Employees
        • Basic Info
        • Custom Employee Fields
        • Regular Hours
        • Take-On Balances
      • Frequently Asked Questions
        • How do I delete an employee?
        • How do I transfer employees from an old company to a new company?
        • Can I have weekly and monthly paid employees in one company?
        • Why can’t I capture take-on balances for an employee?
        • Can I use an employee identification number more than once?
    • Feature Labels
    • Payroll Processing
      • Payslip Basics
      • Entering Employee Hours
      • Notes
      • Pay Runs
      • Add a Payslip
      • System Items
        • Savings
        • Employer Loans
        • Leave Paid Out
        • Termination Lump Sums
        • CPF at Higher Rates
        • CPF Adjustment
        • Commission (Monthly / Non-Monthly)
        • Income Withheld (Tax Clearance)
        • Income Paid Out After Tax Clearance
        • FWL
        • Annual Bonus
        • SHARE
        • Pension / Provident Fund Outside Singapore
      • Service Periods
        • Employees Requiring Form IR21
        • Ending an Employee’s Service
        • Payments on or after Termination
      • Additional Topics
        • Monthly Variable Component (MVC)
        • Changing Payslip Dates
      • Frequently Asked Questions
        • How does the pro-rata calculation work?
        • How do I capture daily paid employees?
        • Why can’t I finalise my payslip?
        • How do I roll over to next pay period or tax year?
        • Why can’t I remove an Employer Loan from a payslip until the balance is settled?
        • My employee repaid their loan outside of payroll. How do I record this so that I can remove the Employer Loan?
        • Why can’t I remove Savings from the payslip until the balance is paid out?
        • I paid out my employee's savings outside of payroll. How do I indicate this on SimplePay so that I can remove the Savings item?
      • Goal Seek
    • Payroll Concepts
      • Statutory Deductions and Contributions
        • CPF
        • FWL
        • SDL
        • Self-Help Group Funds
      • Pay-Related Calculations
        • Leave Pay
        • Salary Calculations
      • Legal Status
      • Special Topics
        • Tax Clearance
        • National Service
        • Director’s Fees
        • Capturing Phantom Share Payouts
    • Bulk Actions
      • Employee Actions (Bulk Terminations)
      • Bulk Finalise and Review Payslips
      • Excel Import for Employee Details
      • Excel Import for Take-On Balances
      • Bulk Add Once-off Payslips
      • Custom Bulk Inputs
      • Bulk Inputs
      • Frequently Asked Questions
        • Why can’t I select the date I want for bulk payslip inputs?
      • Bulk Leave Management
      • Capturing Leave in Bulk via Excel Imports
    • Filing and Processes
      • Monthly Submissions
      • IRAS Filing
      • Frequently Asked Questions
        • How do I register my company for the Auto-Inclusion Scheme (AIS)?
        • How do I register for CPF?
        • What is User ID and User ID Type?
        • How do I resubmit my CPF return?
    • Reports
      • Employee Basic Info
      • Leave and Leave Days Report
      • Leave Requests
      • Transaction History Report
      • Variance Report
      • Leave Expiry Report
      • Balances – Loans and Savings
      • Leave Liabilities
      • Payslips
    • Security
      • 2-Factor Authentication
      • Automatic Logout Settings
      • Support Access
    • Accounting
      • Xero
      • QuickBooks Online
      • Accounting for SDL Rounding
      • Advanced Options
        • Accounting Splits
        • Using Xero Tracking Categories
        • Integrating Accounting Splits
        • Posting to Separate Entities
      • Troubleshooting Common Xero Errors
      • Frequently Asked Questions
        • Why should I re-authenticate my connection?
        • Why has my employee’s information been posted to the wrong account?
        • Can I setup accounting splits and use Xero tracking categories?
        • Do I need 2-Factor Authentication to use the Xero Integration?
    • Time and Attendance
      • Clocking Imports
      • Generic CSV Clocking File Specification
    • Leave Management
      • Leave Types and Entitlements
        • Off-In-Lieu
        • Annual Leave
        • Sick and Hospital Leave
          • Reimbursements for Medical Consultation Fees
        • Maternity Leave
        • Childcare Leave
        • Paternity Leave
        • Adoption Leave
        • Infant Care Leave
        • Shared Parental Leave
      • Custom Leave Types
      • Company-Wide Leave Settings
      • Employee-Specific Leave Management
      • Leave Take-On Balances
      • Active Entitlement Policies (company defaults)
      • Recording Leave
      • Leave Adjustments
      • Deleting Leave
      • Frequently Asked Questions
        • How do I calculate the salary of an employee who is on no-pay / unpaid leave for the month?
      • Leave on Any Day
    • Self-Service Admin
      • General Setup
        • Enabling Self-Service
        • Self-Service General Settings
      • Requests
        • Leave Requests
        • Info Update Requests
        • Claim Requests
        • Approval Structure Setup
        • Actioning Employee Requests
        • Approval Override
      • Email Payslips
      • Email Tax Certificates
      • Frequently Asked Questions
        • Can I enable Self-Service for all my employees automatically?
    • Employee Self-Service
      • Payslips
      • Tax Certificates
      • Requests
        • Info Update Requests
        • Leave Requests
          • Upload Supporting Documents to Leave Requests
        • Claim Requests
    • Billing
      • Switching to Paid
      • Billing Details
      • Billing Method
      • Freeze Warnings, Freezes and Unfreezing Your Account
      • View Statements or Invoices
    • Partners
      • Managing Client Accounts
      • Managing Partner Companies
      • Managing Users
      • Partner Dashboard
    • Archives
      • Leave Version 1 (Old Leave System)
    • Troubleshooting
      • I am having trouble logging in
      • I do not see my payslip(s) when logging in
      • I see incorrect / incomplete / no information when logging in
      • I am not receiving SimplePay emails
      • I am unable to action leave requests
      • I am having trouble with a bulk upload
    • Other Frequently Asked Questions
      • How do I download SimplePay?
      • How do I back up my information?
      • Is there a SimplePay app?
      • Does SimplePay have a blog?
      • Can you integrate with other systems?
      • Do I have a contract or agreement with SimplePay?
      • Is my data safe with SimplePay?
      • Does SimplePay have a sandbox for testing the API?
      • How do I delete/close my account?
      • Does SimplePay provide training for users?
      • How much space does SimplePay make available to me?

    Special Topics

    This section will deal with selected issues that are less common than those covered in the other topics or that are only applicable to certain sectors or companies.

    • Tax Clearance
    • National Service
    • Director’s Fees
    • Capturing Phantom Share Payouts
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