Self-Service Admin > Employee Requests > Actioning Employee Requests

Employees are able to make the following types of request:

  • Leave
  • Info Update

Approving / Denying Requests

The approver(s) can respond to the request in one of two ways:

  • Clicking on the link in the notification email – this will take them directly to the request.
  • Logging into SimplePay and clicking on Approval in the left-hand menu – there will be a list of pending requests as well as a list of recently actioned ones. To respond to a request, the approver(s) will need to click on Pending next to the employee’s name.

The approver(s) can then either approve or deny the request. They are also able to provide a reason for their decision, or another message, in the comments section, as well as view any supporting documents uploaded by the employee. The employee will then be notified of the decision.

In order to assist an approver of leave requests in deciding whether leave should be approved, they could be given access to a leave overview calendar, which will show them when all the employees in a company / pay point are taking leave or which dates they have requested leave for. You can enable the display of this calendar by going to Employees > Self-Service > Settings > Calendar Settings. Once this has been enabled, the approver will have an additional Calendar tab in the left-hand menu.

*Note: in cases where the “All of” approver type is selected, the employee will be notified of each decision made. The state of the request will change to Denied if only one approver denies the request but will only be Approved once all approvers have approved it.

With regards to the actioning of leave requests: once leave is approved, it will automatically be taken into account by the system, the same way it would be if a payroll administrator captured the leave.

*Note: Please ensure that payslips are reviewed before finalisation to prevent any unexpected additional salary expenses. Due to automatic legislative compliance, annual leave approved may result in extra leave pay over and above normal pay for certain employees.

Before employee requests can be actioned, the company’s leave approval structure must be configured. Please see the following article for guidance:

Deleting Requests

To delete requests that have already been submitted, please do the following:

  • Go to the Employees tab and select the relevant employee from the employee dashboard.
  • Go to Leave > Record Taken.
  • Find the relevant request under Self-Service Leave Requests.
  • Click Delete next to the Status column.

*Note: If a request has not yet been approved, i.e. the Status is Pending, you will always be able to delete the request as discussed above.

However, if it is a leave request that has already been approved, you will only be able to delete the request if the payslip for the period during which the leave falls has not yet been finalised. If the payslip has already been finalised, there will be no option to delete.

In case you are unable to delete, the effect of the approved leave request could be reversed by making a leave adjustment. For more information about leave adjustments, please refer to the following article:

If you are unable to delete an approved leave request because the payslip has been finalised, another way in which you could delete the request is by unfinalising the payslip first and then deleting the request.

*Note: You should only unfinalise the payslip if you have NOT yet paid your employee, in case changes were made afterwards.

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