Self-Service Admin > Requests > Info Update Requests

Employee info update requests allow employees to submit requests to change any of their basic information, such as address, bank account details or email address. The request will need to be approved by an approver before it takes effect on the system. The sections below provide information on the process for leave requests.

Enable Self-Service

Employees can only submit info update requests if they have been enabled for self-service. If you have not yet enabled employees for self-service, the following help article can assist:

Self-Service > General Setup > Enabling Self-Service

Approval Groups

Once you have completed the initial Self-Service set up, your employees will be able to submit info update requests online using the same login credentials they do to access their payslips. Employees will be able to start submitting requests immediately; however, these requests can only be actioned once the company’s approval structure has been configured.

Please see the article below for more information on setting up approval groups:

Approval Structure Setup

Submitting Requests

For information on how this feature works from the employees’ side, please see the following sections of this help site:

Employee Self-Service > Requests > Info Update Requests

Approving / Denying Requests

Once employees have submitted a request, the info update approver (as set up under approval groups above) will need to approve the request. For more information, see the following help article:

Actioning Employee Requests

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