I am not receiving SimplePay emails

You may need to receive emails from SimplePay at various stages, including signing up, activation of your user role and accessing the self-service portal. If you are not getting one or more of these emails, please try the following:

• Ensure that your email address has been captured correctly – you may need to contact your Payroll Administrator for this
• If your email address is correct, please check your spam folder

If the above suggestions do not resolve your issue, please contact us.