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Troubleshooting > I am not receiving SimplePay emails

You may need to receive emails from SimplePay at various stages, including signing up, activation of your user role and accessing the self-service portal. If you are not getting one or more of these emails, please try the following:

  • Ensure that your email address has been captured correctly – you may need to contact your Payroll Administrator for this
  • If your email address is correct, please check your spam folder

If the above suggestions do not resolve your issue, please contact us.

You are using the help system of SimplePay, a payroll system that simplifies the payroll process. Designed just for Singapore, it's a fully online solution. Read more.