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Troubleshooting > I do not see my payslip(s) when logging in

Payslips will only appear on the Self-Service portal once they have been released by your company’s Payroll Administrator. Please get in touch with them and ask them to do so.

If the payslips have already been released or you know that you have more than one user role (e.g. Payroll Administrator and Employee or multiple Employee roles), you may need to switch roles in order to view your payslips – please see the following article for guidance on this

If you are still experiencing issues after following all of these steps, please contact us.

You are using the help system of SimplePay, a payroll system that simplifies the payroll process. Designed just for Singapore, it's a fully online solution. Read more.