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Ending an Employee’s Service

Terminations can be performed at any point in your payroll processing cycle. For example, if someone will only be terminated in the next period, you can already set their termination date in the current period. The system will then keep creating payslips for the employee until the termination date is reached.

We do, however, strongly recommend that you set the termination date before finalising the employee’s last payslip as it may have implications for certain calculations. Once this last payslip is finalised, the employee will move to the inactive list.

You can record an employee’s termination as follows:

  • On their profile, click on End Service
  • Select the date of their Last Day of Service
  • Select the Reason for Termination, if appropriate
  • In cases where tax clearance* applies, you should check the box next to Requires Form IR21 (exclude from IR8A e-submission file)
  • Save

*For more information about tax clearance, please refer to:

End Service Checklist

When ending an employee’s service from their profile, you may encounter the End Service Checklist pop up. This appears when an employee:

  • has a positive leave balance that you need to pay out
  • has a savings balance that you need to pay out 
  • has a loan balance that still needs to be paid
  • has a foreign legal status and form IR21 may need to be submitted

It serves as a reminder that there are outstanding items for an employee that need to be taken care of as part of the termination process. If you are capturing the termination and the employee only has the last payslip as a draft (i.e. prior payslips have been finalised), you can click on each item in the checklist to open the system item where action is needed.

Please Note: This pop up will not appear if the reason selected for Ending an employee’s Service is due to COVID-19 Temporary Layoffs.

More information on these items can be found in the following help articles:

Payroll Processing > System Items > Leave Paid Out

Payroll Processing > System Items > Savings

Payroll Processing > System Items > Employer Loans

Payroll Processing > Service Periods > Employees Requiring Form IR21

Managing an Employee’s End of Service

Once an employee’s service has been ended, you can perform certain actions to manage this. You will need to click on the drop-down list, next to Current Status on the Employees list page then select inactive. From their profile, click on Manage End of Service and then select the relevant option:

Cancel / Undo Termination

This option should be used in cases where the employee’s service did not in fact end and the termination was recorded in error.  Undoing an employee’s termination removes all records of the termination and allows you to continue processing payslips for them as usual.

Please do not use this option in cases where the employee returns to work after a break in service – this should be recorded using the re-statement option discussed further on.

A termination can only be undone if the employee has not been re-instated and only the latest termination can be undone.

Update Termination Reason / Date

This allows you to edit the employee’s date of termination and / or the reason for the termination.

As with undoing the termination, this can only be done for the latest termination and only in cases where the employee has not been re-instated.

Re-instate the Employee

Use this option if an employee was in fact previously terminated, but is now being employed again. The system will record a new service period for the employee and will ask you for a new appointment date.

This option should also be used for employees returning from long-term absences during which they were still employed. In these cases, a new service period will not be created.

In each of the above instances, the employee’s next regular payslip will be generated for the period in which the reinstatement date falls.

Termination Payments

You may be required to make certain additional / special payments to the employee upon / after their termination. These are discussed in detail in the following section: